How to raise a complaint
Contact DOL through the channel that matches your concern:
- Internet outage, slow service or other service incident: email noc@daffodilnet.com
- Billing, account or any other concern: email info@daffodilnet.com
- By phone: +8802-41010046
- In writing or in person: 102/1 Shukrabad (2nd floor), Mirpur Road, Dhanmondi, Dhaka-1207
What to include
- Your name and a phone number or email for the reply.
- Your customer ID or service reference, if you have one.
- The service and location concerned.
- What happened, when it started, and what you would like DOL to do.
Do not send passwords, OTPs or payment card details.
What happens next
DOL reviews the complaint with the team responsible for the service. Ask for a reference when you contact DOL so you can follow up.
Asking for a review
If you are not satisfied with the answer, write to DOL at the office address or email above and ask for the complaint to be reviewed again. Include your earlier reference and the reason you disagree.
Other help
For a service problem you may be able to fix quickly, see the Knowledge Base or report a service problem.