Terms for using DOL services.

These terms are an agreement between you and Daffodil Online Limited (“DOL”, “we”, “us”), a concern of Daffodil Group, with its office at 102/1 Shukrabad (2nd floor), Mirpur Road, Dhanmondi, Dhaka-1207, Bangladesh.

They apply when you use this website and when you order or use any DOL service: home and corporate internet, domain registration, web hosting, VPS and cloud, data center and colocation, solutions and professional services, and DOL Academy. By placing an order or using a service you accept these terms and the Privacy Notice.

Some services also have an order form, quotation, service-level agreement or contract signed by both sides. Where that document says something different, it takes priority for that service. Everything it does not cover is governed by these terms.

To order a service you must be at least 18 years old, or act for a registered business or institution that has authorised you to do so.

• Give us true, complete details and keep them up to date, especially your mobile number and email address. We send invoices, renewal reminders and service notices there.
• Internet subscriptions need identity verification as Bangladesh telecommunication rules require: a National ID or passport for individuals, and a trade licence and an authorised person’s ID for organisations. We may ask for the same for other services when needed to prevent fraud.
• Keep your passwords, PINs and access codes secret. You are responsible for anything done through your account or service until you tell us it has been misused.
• Tell us at once if you think someone has used your account without permission. DOL will never ask for your password or a one-time code by phone, message or email.

• Prices are in Bangladeshi taka (BDT) unless shown otherwise. VAT and other taxes are charged as Bangladesh law requires and appear on your quotation or invoice.
• An order is accepted when we confirm it and receive any payment due. Installation or activation starts after any coverage check, identity check and payment are complete.
• Services are paid in advance for each billing period (for example monthly or yearly) unless your agreement says otherwise. One-time charges such as installation, setup or equipment are shown separately.
• Pay only through the channels shown on your invoice or on this website. Any bank, card or mobile-wallet charge for your payment is yours.
• If a price changes, the new price applies from your next billing period. A period you have already paid for keeps its price.
• An obvious mistake in a published price does not bind us. If it affects your order, we will tell you before we charge you, and you may cancel.

• Recurring services renew for the same period unless you cancel before the renewal date. We send an invoice and reminders before each renewal is due.
• If an invoice stays unpaid after its due date, we may suspend the service after notice. It is restored once the outstanding amount is paid.
• If the service stays suspended for non-payment, we may end it. Website files, emails and server data may then be deleted, and a domain may expire.
• Charges continue during a suspension caused by non-payment or by a breach of these terms.

You can cancel a service by writing to DOL Support or to info@daffodilnet.com from the email address on your account, before the next renewal date. A paid period runs to its end, and unused days in that period are not refunded unless this section says so.

Web hosting money-back guarantee

If you are not satisfied with a new web hosting plan, ask for a refund within 30 days of the start of the service and we return the hosting plan fee. The guarantee covers a customer’s first order of a plan. It does not cover:

• domain registration, renewal or transfer fees;
• setup or installation charges, and software licences bought from other companies;
• VPS, cloud servers, colocation and internet services;
• a service closed because of a breach of these terms.

Other refunds

• Domain fees are not refundable once the registry has accepted the registration, renewal or transfer.
• Installation and equipment charges are not refundable once the work is done or the equipment is delivered.
• If DOL cannot deliver a service you have paid for, we refund the amount paid for it.
• Refunds go back through the original payment channel or to a bank account in the payer’s name. An overpayment can be refunded on request or kept as credit for future invoices.

• Package speeds are the maximum speeds of your connection. Actual speed also depends on your devices, Wi-Fi, building wiring and the networks you reach, which are outside our control.
• Installation depends on a site survey and on reaching your premises. A coverage result on this website starts that check; it does not confirm installation.
• Equipment that DOL lends you, such as an ONU or router, stays DOL property. Keep it safe and powered, and return it when the service ends. You pay for loss or damage beyond normal wear.
• A home connection is for the household at the installed address. You may not resell or share it outside that address without a written agreement.
• IP addresses we assign remain DOL resources and return to us when the service ends.
• Corporate and dedicated services follow their signed agreement for capacity, IP resources, redundancy, monitoring, support hours, response targets and any service credits.

DOL registers domains as a reseller or agent of accredited registrars and registries. Domains ending in .bd, including .com.bd, are registered with BTCL, the .bd registry. Each registry’s rules apply as well as these terms, including ICANN policies and the Uniform Domain-Name Dispute-Resolution Policy (UDRP) for generic domains such as .com.

• The person or organisation named as registrant is the domain’s holder. Register it in your own name, with accurate contact details. False registrant details can lead to suspension or cancellation by the registry.
• A domain is yours only after the registry confirms the registration. Until then a search result shows availability, not a reservation.
• You are responsible for renewing on time. We send reminders before expiry. An expired domain stops working, may enter a grace or redemption period in which restoring it costs an extra registry fee, and may then be released to the public.
• You may move a domain to another provider. We give you the transfer (EPP) code on request when your account is paid up, subject to registry locks, such as the 60-day lock after a registration or transfer. .bd domains follow BTCL’s transfer procedure.
• Registrant details may be published in WHOIS or RDAP as each registry requires; see the Privacy Notice.
• Do not register a name that infringes someone else’s trademark or rights. Name disputes are settled under the registry’s dispute policy, and we follow the decision.

Web hosting runs on shared servers, so fair use protects every customer on the same server.

• Hosting is for websites, web applications and email for your domains. It may not be used as file storage, a backup archive, a download or streaming server, or a file-sharing service.
• Do not run background services or programs that keep using server resources, such as chat or game servers, IRC bots, torrent clients or proxies. Scheduled tasks (cron jobs) must not run so often that they keep the server busy.
• If a script or account slows the server for others, we may limit or pause it and will tell you what to change. Long-term heavy use may need a larger plan or a VPS.
• The 99.9% uptime shown on our hosting plans is a monthly target for the server and network. It does not count announced maintenance, faults in your own code or content, attacks beyond reasonable protection, or third-party systems such as registries and DNS outside DOL.
• Daily backups protect the server against failure and are kept for a limited time. They are not a guaranteed copy of your site. Keep your own backups of everything important.
• Free site migration is done with reasonable effort; some software or data formats cannot be moved automatically.
• You are responsible for keeping your website software, plugins and passwords up to date.

• With full root access, you manage the server: operating system, software, security updates, firewall, licences and backups, unless you buy a managed service that covers them.
• Backups and snapshots are included only when your plan says so. Keep your own copy of your data.
• Do not use a server for cryptocurrency mining, open proxies or mail relays, mass scanning, or anything listed under acceptable use.
• If sustained use of CPU, disk or network harms other customers on the same host, we may limit it and will tell you.
• IP addresses stay DOL resources. Each IP must have a valid use, and we may reassign them if needed to protect the network.

Your colocation agreement sets the rack space, power allocation, connectivity, IP resources, remote-hands time and any service levels. These rules also apply:

• Only people you name in writing may visit, with photo ID, by appointment, and under DOL escort where site rules require it. Follow the site’s safety and security rules at all times.
• Equipment must be rack-mountable, safe, labelled and within your allocated power. Power use above the allocation is charged as your agreement states.
• You own, maintain and insure your equipment. DOL is responsible for loss or damage to it only where DOL’s own negligence caused it.
• You are responsible for everything that runs on your equipment and for meeting the acceptable-use rules, including abuse from your IP addresses.
• When the service ends, remove your equipment within the period in your agreement, after all charges are paid.

Network, Wi-Fi, infrastructure and managed-service projects follow the proposal or statement of work we agree with you. It sets the scope, deliverables, timeline, price, acceptance and support.

• Work outside the agreed scope is quoted separately before it starts.
• Equipment carries its manufacturer’s warranty. DOL’s own workmanship is covered for the period stated in the proposal.
• Ownership of supplied equipment passes to you when it is paid for in full.

• An Academy enquiry does not reserve a seat. A seat is confirmed when DOL confirms the batch and you pay the course fee.
• DOL may change a batch’s schedule or instructor, or cancel a batch. If a batch is cancelled, you may move to another batch or receive a refund of the course fee.
• A DOL Academy certificate shows that you completed a DOL course. It is not a vendor certification and does not promise a job.
• Sending a CV does not create a job offer or interview. Employment starts only with a written offer from DOL.

You may not use any DOL service, or let anyone else use it, to:

• break the law of Bangladesh or the law that applies where the service is used;
• publish or share child sexual abuse material. We end the service at once and report it to the authorities;
• infringe copyright, trademarks or other rights, including pirated software, films, music or other unlicensed content;
• commit fraud or phishing, or run scams, Ponzi, pyramid or other deceptive investment schemes;
• spread malware, run botnets or command servers, or host stolen data;
• attack networks or systems: unauthorised access, scanning, denial-of-service attacks, or forging IP addresses or email headers;
• send unsolicited bulk email or messages, or run open proxies and mail relays;
• threaten, harass or incite violence or hatred against any person or group, or publish material that endangers public order or national security;
• resell a service without DOL’s written agreement.

Email sending

Send bulk or marketing email only to people who asked to receive it. Every message must show who sent it, give a working unsubscribe link and include a real postal address or phone number. Do not buy or rent address lists.

Abuse reports

When we receive an abuse report about your service, we tell you and expect a prompt reply and fix. If the abuse is serious or still happening, we may suspend the affected service first and contact you after. We cooperate with law enforcement and with BTRC when the law requires.

• We announce planned maintenance in advance where practical and schedule it for quieter hours.
• Urgent work to fix a fault or a security risk may be done without notice.
• We may upgrade or replace equipment, software and technology. A change will not reduce what you have already paid for during that period.

• We may suspend or end a service for non-payment, a breach of these terms, a security risk to others, false account details, or an order from a court, BTRC or another authority.
• Where the problem can be fixed and nothing urgent is at risk, we give notice and time to fix it first.
• No refund is due for a service ended because of a breach of these terms.
• You may end a service at any time as described under cancellations and refunds.
• When a service ends, its data is deleted after a short period. Download what you need before the end date. Domains stay registered in the registrant’s name until they expire, and you can transfer them out.

• You own the content, software and data you place on DOL services. You allow us to store, copy and transmit it only as needed to provide the service.
• You are responsible for having the rights to that content and for its legality.
• The DOL name, logo and this website’s content belong to DOL. You may not copy or use them in a way that suggests DOL endorses you without our written permission.
• Some services rely on other companies, such as upstream carriers, domain registries, payment gateways and software vendors. Their terms also apply to their part of the service.

• We provide our services with reasonable skill and care. Unless your agreement says otherwise, we do not promise that a service will be uninterrupted or error-free.
• We are not liable for indirect or consequential loss, such as lost profit, revenue, business, goodwill or data.
• Our total liability for any claim about a service is limited to the charges you paid for that service in the three months before the event that caused the claim.
• Nothing in these terms limits liability that Bangladesh law does not allow to be limited.
• You will cover DOL against claims from others that arise from your content, your use of a service, or your breach of these terms.

Events beyond control

Neither side is responsible for a delay or failure caused by events beyond reasonable control. Examples are natural disasters, floods, fire, failures of the national power grid, fibre cuts by third parties, upstream or international link failures, government directions including internet restrictions, strikes, unrest, war and epidemics. We restore service as soon as we reasonably can.

If something goes wrong, contact DOL Support first. If you are not satisfied with the answer, raise it through Complaints & appeals. For internet services you may also complain to the Bangladesh Telecommunication Regulatory Commission (BTRC).

These terms are governed by the laws of Bangladesh. The courts of Dhaka have jurisdiction over any dispute about them.

We may update these terms when our services, prices, technology or the law change. The effective date at the top of this page shows the current version. We tell customers about important changes by email, SMS or a notice on this website before they take effect. If you do not accept a change, you may cancel the affected service before it takes effect. Using the service after that date means you accept the updated terms.

Daffodil Online Limited
102/1 Shukrabad (2nd floor), Mirpur Road, Dhanmondi, Dhaka-1207, Bangladesh
Email: info@daffodilnet.com
Phone: +8802-41010046

For help with a service, use the Support center.