How DOL handles your information.

This notice explains how Daffodil Online Limited (“DOL”, “we”, “us”), a concern of Daffodil Group, handles personal information. Our office is at 102/1 Shukrabad (2nd floor), Mirpur Road, Dhanmondi, Dhaka-1207, Bangladesh.

It covers this website and every DOL service: home and corporate internet, domains, web hosting, VPS and cloud, data center and colocation, solutions, support, DOL Academy and careers. The Terms & Conditions explain the rules for using those services.

Information you give us

• Contact details: name, mobile number, email address and, for businesses, the organisation’s name and your role.
• Service details: installation address, area and landmark, the package or plan you choose, and what you tell us in enquiries and support requests.
• Identity documents that Bangladesh telecommunication rules require for internet subscribers, such as a National ID or passport, and a trade licence for organisations.
• Billing records: invoices, payments and payment references.
• Domain registrant details that registries require.
• A CV and the details in it when you apply for work, and your course interest when you contact DOL Academy.

Information created when you use our services

• Website server logs: IP address, browser type, the page requested and the time. We use them to run and protect the website.
• Network and service records needed to deliver internet and hosting, such as connection times, assigned IP addresses, data usage and service logs. We keep these as Bangladesh law requires.
• Records of calls, messages and tickets with DOL Support.

What we never ask for

We never ask for your password, one-time code (OTP), card PIN or full card number in a form, call, message or email. If someone asks for these in DOL’s name, do not share them, and tell us.

The Coverage, Home Internet and Corporate Internet pages can use your device’s location to find your area (and, on Coverage, the nearest network point). This only happens if you tap “Use my location” and allow it in your browser. Your position is matched against the map inside your browser and is never sent to DOL or stored; only the area name fills the form, and it reaches DOL only if you choose to send it.

If you give us an installation address, we use it to check whether we can reach you and to plan the installation.

• To check coverage, prepare quotations, and install, activate, renew and bill your services.
• To answer enquiries, fix faults and handle complaints.
• To send service messages: invoices, renewal reminders, maintenance and outage notices, and security alerts.
• To protect our network, systems and customers from fraud, abuse and attacks.
• To meet our legal, regulatory, tax and accounting duties.
• To consider a job application or an Academy enquiry.
• To tell you about DOL offers, only if you have agreed or are an existing customer. You can stop these at any time.

We use information only for the purpose it was collected for, or for a closely related purpose you would expect.

Many buttons on this website open WhatsApp, your email app or a phone call. Your message then travels through that service, such as WhatsApp (Meta) or your email provider, under its own privacy policy. This website does not store those messages.

Once DOL receives your message, we handle it under this notice.

We do not sell personal information. We share it only when needed, and only as much as needed:

• With service providers who work for us, such as installation partners, upstream carriers, email and SMS providers, payment gateways and cloud or software providers. They may use it only to do that work for DOL.
• With domain registries and registrars, to register and manage your domains.
• With BTRC, law enforcement agencies or a court, when the law requires or a lawful order directs us.
• To protect the rights, property or safety of DOL, our customers or the public, for example in a fraud or abuse investigation.
• With a successor if all or part of DOL’s business is reorganised or transferred. This notice continues to protect your information.

Every domain needs a registrant. Registries require the registrant’s name, address, email and phone number, and DOL passes these to the registrar and registry when you register or transfer a domain.

Registries may publish some of these details in public lookup services (WHOIS or RDAP) under their own rules. For .bd domains, BTCL’s rules apply; for generic domains such as .com, ICANN’s. Registries and their data-escrow agents may also keep copies.

Websites, email, files and databases on DOL hosting, VPS, cloud or colocation belong to you. We do not look at or use that content, except:

• when you ask us to help with it;
• to keep the service running and secure, such as scanning for malware or responding to an attack;
• when the law requires.

If your website or service collects personal information from your own visitors or customers, you are responsible for handling it lawfully and telling them how you use it.

• Chat messages that do not become a support ticket: 12 months.
• Sales and general enquiries, and their tickets: 2 years after they are closed.
• Customer accounts and support tickets: while you are a customer, and 2 years after the service ends.
• Billing, tax and accounting records, and records that telecommunication rules require: for the periods the law sets.
• CVs: on file for the team you chose, until you ask us to remove them.

When a retention period ends, we delete or anonymise the information. Deletion reaches our routine backups within 14 days. Separate monthly system archive copies may keep it longer; they are access-restricted, never used to run the service, and if a copy is ever restored, deleted data is removed again before it is used.

• Access only for staff who need it for their work, with confidentiality duties.
• Encrypted connections (HTTPS) on this website, and protected systems for customer records.
• Monitoring, access logs and backups.

No system is completely secure. If a security incident affects your personal information, we will tell you and the authorities as the law requires, and explain what we are doing about it.

This website does not use advertising cookies or third-party tracking.

It saves two small settings in your own browser: light or dark mode, and the currency you choose for prices. They stay on your device, and you can clear them in your browser settings at any time. When online sign-in to My DOL opens, it will use essential cookies to keep you signed in securely.

If we ever add analytics or other optional cookies, we will update this notice first and ask for your agreement where needed.

Some providers we use, such as messaging and email services, generic domain registries and software vendors, process information outside Bangladesh. We use them only where needed for your service and choose providers that protect personal information.

You can ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct information that is wrong or out of date;
• delete information we no longer need, unless the law requires us to keep it;
• stop sending you marketing messages;
• withdraw an agreement you gave earlier, for example to keep your CV on file.

Email info@daffodilnet.com or contact DOL Support. We check your identity before acting and reply as soon as we can. If we cannot do what you ask, we will explain why. If you are not satisfied, use Complaints & appeals.

DOL services are ordered by adults. We do not knowingly collect information from children under 18 without a parent or guardian. A parent or guardian should contact us for a younger learner’s Academy enquiry.

We update this notice when our services, systems or the law change. The effective date at the top of this page shows the current version. We tell customers about important changes by email, SMS or a notice on this website.

For privacy questions and requests:

Daffodil Online Limited
102/1 Shukrabad (2nd floor), Mirpur Road, Dhanmondi, Dhaka-1207, Bangladesh
Email: info@daffodilnet.com
Phone: +8802-41010046