Sales team
HoursSat–Thu, 9:00 AM–5:00 PM
Outside these hours you can still send a WhatsApp message; the team sees it when they are back.
DOL Support
How Can We Help?
Choose what you need. Each topic shows the right DOL team, when they work and how to reach them.
Never share passwords, OTPs or card details in any message. No response time is promised.
Help with an existing service
Pick the service. Include your customer or service reference if you have it.
- Internet servicePackage or equipment questions. For no internet or slow speed, report a service problem.Email noc@daffodilnet.com
- Hosting, domain, VPS or billingInclude the domain name or the invoice the request is about.Email info@daffodilnet.com
Report a service problem
Quick checks first
- Check that the router or ONU has power. Do not reset it to factory settings.
- Note whether one device or every device is affected.
- If you can, try one device with a cable instead of Wi-Fi.
Then tell us
Email DOL Support with these details so the team can start checking:
- Your area and, if you have it, your customer or service reference
- When the problem started
- What you see: no connection, slow speed, or the lights on your router
Help articles
Search the DOL Knowledge Base.
Browse practical help for internet, billing, domains, hosting, VPS, data center, accounts and security.
Contact DOL
Phone, email, WhatsApp and our office in Dhanmondi.
- Sales WhatsApp and phone
- 01847-334837WhatsApp
- Office phone
- +8802-41010046
- Service problems
- noc@daffodilnet.com
- Accounts and general questions
- info@daffodilnet.com
- Office
- 102/1 Shukrabad (2nd floor), Mirpur Road, Dhanmondi, Dhaka-1207